We first tried Ritas at the south Rainbow location and loved it. Decided to try this location on north Rainbow and we were so disappoonted. The employees seemed annoyed when we asked for a taste of flavors. The Italian ices we tried tasted watered down compared to the other location. Only one of the 3 of us decided to order something. Will stick to the other location from now on.
Edit: The store owner, Paula, contacted me very quickly after posting my review to find out details about experience. I thought it was very professional of her and showed great customer service.