Tonight I went in to get my dermals removed and my ears stretched. My gf and I were greeted outside with a warm smile and "hello" from Kat. After holding the door open for us, Dana promptly started our service with a welcoming energy and calm demeanor. We headed to a private room (which has the coolest mask displayed on the wall) and he stretched my ears with a flawless victory! I was mostly nervous to remove my dermals. I felt they would be difficult to maneuver which would require a lot of time. Dana removed them BOTH in less than a minute. My sternum is happy and so am I. I always leave this place satisfied. Thanks Dana and Kat for your presence. HTC Cactus will not leave you disappointed.