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  • This review is directly related to the ATTEMPTED purchase of tickets from the Orpheum Theaters web site. There is not an option for negative stars, so I selected one. My son attempted to purchase two tickets to City and Colour last evening and was routed to phoenix.ticketforce.com. The first attempt, he entered his debit card information with sufficient funds, and the transaction was concluded with a message that it was declined and no ticket purchased, however, his debit card was charged the full amount. The transaction was in pending status for the full amount with his bank. Prior to checking with his bank, he attempted a second time with the help of his mother, who used a gift card. Again, the account information was correctly entered and again, declined according to Phoenix.ticketforce.com. This morning, both accounts were showing pending status for the purchase amount of the tickets. We contacted the call center and spoke to the "supervisor", Carla Winfield, who stated there was nothing she could do for us, and would not confirm the availability of tickets for the event. She stated we would have to dispute the charges with our financial institutions. If you wish to go to an event at the Phoenix Orpheum Theater, and try to purchase tickets through their web site, this is the vendor you will be routed to. I suggest a scalper, you may actually get a product for your money. To the Phoenix Convention Center and Phoenix Orpheum Theater, I suggest you find a company that will actually assist ticket sales and not gouge paying customers. What a terrible disappointment!
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