I have had pets, both cats and dogs since I was born. First two times I had been to the NBAH, unfortunately were both to put two older cats to sleep. Each time, My pet and I were both treated with respect. I just had our two new kittens, from a feral mother, spayed, chipped and vaccinated at NBAH. It took me a week to get the kittens in cages. NBAH was so accommodating to my schedule changes, that they finally said, just call us when you catch them. I finally did, called NBAH and they said to go ahead and bring them down. Two days later, the kittens have forgiven all involved. Thanks to the entire staff at NBAH.