Occasionally we get a taste for seasoned chicken. Several months ago, we had a good experience at Pollo Loco. Not so this time. The specials coupon we received was confusing and misinterpreted. After we ordered, the cashier closed the cash drawer without providing our change. Overall, the food tasted good. But, the rice was dry and too brittle to eat. A family at the next table had their baby sitting on the table - a reminder not to eat any dropped food. After washing my "finger food" hands, there were no towels in the rest room.
Overall, not pleasant. The location still has potential, but they need more attention to detail.