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  • Extremely disappointed with the lack of customer service at this store. While browsing the shoe department I felt deliberately ignored by sales associates whom were chatting about personal matters just a few feet away from me. They were quite loud, I didn't feel like I was at Nordstrom at all. Additionally, the handbag I wanted to purchase was not in stock (boo!). I ended up ordering it and having it shipped to the store. The sales associate whom ordered my bag for me (who's name escapes me) was incredibly friendly and helpful. Over the years my family and I have noticed a steep decline in customer service at Nordstrom stores in several states. The majority of sales associates I've encountered lack experience, knowledge and quite frankly intelligence. It's disappointing. I expect much more from a company who prides themselves on quality customer service and appreciation.
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