Online customer service? SUCKS.
Email customer service? SUCKS.
800# customer service? OMG SUCKS DIE DIE DIE
In-shop customer service? HEAVENLY!
Wait times for technical assistance are completely reasonable. Staffing is more than adequate. Service is quick and friendly, completed quickly by friendly and knowledgeable associates. Melissa, especially, is an absolute gem.
TIP: Most employers participate in the preferred employer discount program - sometimes up to 25% off your monthly bill and 25% off accessories.