I loved the Rack in NYC and wanted to love the Rack in Scottsdale. I find it hard to love but I do like it a lot. I have found some great deals here: Jimmy Choo's for $150 and Helmut Lang dress for $35. However, all of these are despite the majority of the employees. Many, but not all, of the employees that work at this site, do not know the designer lines that they carry. I have asked several employees if they carry LAMB and were given responses such as, "Is that a brand" and "I've never even heard of that before." It was not until I was in the Rack in Chandler that the floor manager told me that I was told incorrect information and that if any of the Rack's in the area carried this brand it would be the Scottsdale one.
Overall, however, because of the deep deals that I can get here on clothes that I love, I'll give 3 stars. If there were in increase in employee knowledge it could eventually earn 5.