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| - I want to give an awesome review for The Alley since the other location (on Midland and Finch) I went to was just AMAZING; however, I was somewhat disappointed with my visit in this location. So overall, 2.5 stars but I'm rounding up because I'm hoping my experience was just a one time thing.
I came here for a weekday afternoon meeting with a friend. At first, I thought having a meeting at a bubble tea shop may be difficult as it is usually crowded and super busy. But on a mid-day, this place is pretty chills with plenty of seating options.
I was the only customer in the shop as I got here before my friend did so I ordered a brown sugar ginger milk black tea with tapioca. I was a bit bummed that you couldn't adjust the sugar level for this drink but I'm not going to complain and just ordered it as is. Even though I was the only customer, it took me about 5 minutes to get my drink. The worker making it seemed confused as to how to make the drink. Maybe she needed more training?! Anyways, I was handed my drink and I had to ask for a sleeve, you know, the super cute deer antler sleeve. It took two workers to figure out how to assemble the sleeve. Overall, I was somewhat disappointed by the service I received, the length it took for me to get my drink, and just when you think things couldn't get any worse, it did...
My friend finally made it and he ordered a hot drink as well. We waited about 15 minutes for his drink but when we heard the worker calling others who ordered drinks after him, we became confused with their system. My friend went up to ask the worker about his drink and as it turns out, they completely forgot about it. We waited another 4 minutes for them to hand my friend a hot drink WITHOUT a sleeve. So service-wise it was meeeeh...
On the bright side, I did enjoy my drink. I loved the tapioca texture, it was just a perfect balance of chewy and soft. I also loved that the tapioca was properly flavoured and not tasteless. The sweetness of my drink was a tad on being too sweet but since my drink had ginger in it, the overall sweetness sort of balanced out. I kind of wished my hot drink was a bit more hot but I guess since I'm poking a plastic straw in it, if it were too hot, the straw may melt?!
Also, I love the décor in this location, super quaint and hipster-like. Since I came on a mid-day and there weren't many people around, I would say this place would be a nice spot if you wanted to spend a couple hours studying--it does offer free WiFi!
All in all, would I return to The Alley? Most definitely! But not likely to this location if this is the kind of service that I will be getting from here.
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