Stopped by on our way home to So. Cal. The time was 2:00 well after the lunch rush. Food was decent even though they need to do a better job of presentation. Service was lousy. Our waiter acted as though he did not want to be at work that day. Water glasses were never refilled. When I asked for honey he never brought it or came back out of the kitchen. There were only two other tables he was serving.
When we went to pay the cashier was more interested in answering the phone rather than taking our money. There were two others standing there who could have answered the phone.
Had the same experience at the Yuma restaurant. Must be company policy not to focus on customer service. Needless to say I won't be returning to Cracker Barrel.