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  • Summary: Great food, good service & the dumbest ordering process I have EVER seen. Poor layout. As you walk through the door, a sign tells you to seat yourself and order at the counter. Except all the tables are full, so you have to wait for a server to take your name, and hover near the front door as you wait for a table to come free. This is the same area as the ordering counter, pathway to the washrooms, and is separated by little awkwardly placed railings. We put our name on the list and waited 10 minutes to be seated - only to watch another table jump ahead of us. When I questioned it, she said 'oh, Suzanne has already been seated'. Umm no, that was us - she accommodated us quickly. When you finally get your table, if you're lucky, you get to study a menu (only one at a table of 4 due to a printing issue) and write down your order. You then have to walk back up to the front of the restaurant, through the crowd of people, and yell your order across a counter because it's deafeningly noisy. You have the option of paying at the time, or leaving your tab open in case you want more food and drink. You then return to your table and a server brings over drinks and food. The food itself was good. The I had the Moo Shu Duck pizza - nice light hoisin sauce that wasn't too salty and very tender duck. The teens ordered a plain pepperoni, and a Vesuvius. We all enjoyed the crust and toppings. We took a Primavera home for the hubby - again, loaded with good toppings. Add two sparkling San Pellegrino's, one cocktail (the Limoncello Lemonade was delicioso). The kids insisted on, and devoured, the Dolce Banana for dessert, and I thoroughly enjoyed a single scoop of the Blood Orange Creamsicle Gelato which made for a fabulous palate cleanser. When finished, the waitress brings over the bill and you can pay at the table. The server was really nice, explained the procedures well (without rolling her eyeballs at the ludicrousness of it all), and got our takeout pizza perfectly timed for our departure. All the servers were good. I'd love to give this restaurant 4-stars - but until they change the ridiculous ordering process to match the $100 bill (including tip) for a pizza dinner, I'm sticking it at a three. You can't combine fast food procedures with fine dining prices.
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