| rev:text
| - I've never been to a worse Cracker Barrel.
Let me start off by saying, the food was great, this review is solely based on the way we were treated by the staff and manager at this location.
Upon arriving, we had a large party so naturally we had to wait quite a bit longer than the normal wait time. We were waiting inside the store area because it was about 95 degrees outside, and no one wants to wait for an hour plus in that kind of weather. We had been waiting inside for a while already and one of the workers in the store made a comment that we could wait outside. We told him it was hot out there so that's why we were waiting inside (mind you, people from our party were actually purchasing things from the store). So, very smart ass, he says, "oh you guys must not be from around here". And starts to walk away, then under his breath, he says, "you need to grow some hair on your balls". WTF?!?
Yes, we are not from AZ, we are one state over...where we also have hot weather. But seriously, WHO IN THEIR RIGHT MIND would make a comment to CUSTOMERS saying something so rude and disgusting?!? This guy was asking for trouble.
At this point, my husband is absolutely pissed and he is not the type of guy to get mad about much, he's the peacemaker that's always level headed. Well the guy comes back out and starts talking shit with one of the other workers that's behind the cash register, they start looking at us and laughing while making jokes about how hot it is outside. My husband approaches them and tells them they need to stop saying stuff about us. So the guy who originally made the comment, decides to go to the back room (I'm assuming he was scared he was gonna get his ass kicked).
I call for a manager because things are starting to escalate. The manager comes out (didn't get his name but he has gray hair and glasses) and I tell him what happened and what the employee said to us. He acts surprised and says he's going to go talk to him, so he also disappears to the back room. About 10 mins later, he comes out, does not say ONE WORD to anyone in our party, and acts like nothing happened at all.
I obviously cannot believe that this just happened. To be treated so horrible by a company who prides their self in family, and then the manager doesn't even apologize or handle the situation at all....it's a joke. Anyway, we ended up eating there since we already waited so long, and our waitresses were actually pretty awesome. But it was just a really bad experience for us.
We are from California and we go to Cracker Barrel every year when we come here for my husbands hockey tournament. We definitely won't be coming back to this location.
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