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| - I am shocked that this place has the number of stars that it does considering my experience and what people have been only too eager to tell me about THEIR experiences. C'mon people, this is what Yelp's about.
I have been going to Utopia for years, generally for take-out as I find the service to be sluggish and when this place is hopping (which is around any meal time) it's extremely difficult to hear the person across the table from you. Last night, I dined in (not my first time for this either). My experience was horrifying. Utopia is NOT a utopia!!
I understand when places are having their dinner rush they may not be able to take your order promptly (heck, I WORK in the service industry, I know what it's like), but to not even bring a glass of water for 36 minutes? That is not a difficult service to do for your customers. When we finally ordered (40 minutes after arriving which we were still cool with), we had to wait yet another 20 minutes for our food to arrive at the table. At this point the dinner crowd was gone and we were one of only 3 tables left (one of which was just enjoying a few beverages).
Our plates were delivered and the server was gone before we could even ask for hot sauce. When I looked at my plate I realized that my vegetarian souvlaki (sans taztiki because I'm a vegan who is actually allergic to animal products - an allergy that was shared with the server), had been...
1) Dropped on the floor. That's right. There were actually bits of dirt on my food.
2) The tortilla was mangled (possibly from the fall).
3) AND it was cold.
I hailed the server as soon as I saw her and showed her my meal, asking if I could have another one.
"I guess. Sorry."
She went back to the kitchen with the plate never bothering to ask if there was anything she could bring me to tide me over until my meal was ready. After all, we had been there for about an hour and a half at this point.
ANOTHER 15 minutes later, my plate arrived again. This time with Tzatiki sauce on it. There were no servers around to hail (ours had seemed to vanish) so I took it to the front to tell them that my meal had been made incorrectly and I couldn't eat it. Once again, I mentioned that I had notified my server that I had a food allergy which is why I DIDN'T want the sauce. The girl at the front just looked at me and stated that she hadn't taken my order, what did I expect HER to do about it and basically gave some pretty shitty attitude.
Maybe you could give me the correct meal complimentary at this point, give me a side of some sort to tide me over and be polite. Just sayin'.
At this point I had decided that this hassle really wasn't worth it anymore and I no longer felt like enjoying a nice meal...I wasn't going to get one anyway. We decided to leave, but not before the girl at the front stomped back to dish out more attitude and sarcasm. When we tried to settle up my friend's meal with our assigned server we got major attitude from her as well because she didn't take debit at the back of the restaurant. Obviously no tip!
Thanks a lot Utopia for such a bloody "great" experience! I will NOT be going back and I will make sure to tell everyone what a horrible dining experience this was.
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