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  • Worst customer service ever. Made an appointment and took my iPhone 5 because my home button wasn't working. The girl that helped me took a quick look at my phone, inputted my serial number into her iPad, found out I had Apple Care and told me they would replace my whole phone for $50. They didn't have the phone in stock, so they had to order it and told me they would email me when it got there so I can come switch it out. A few days later I got the email saying my phone arrived, so I went in and checked in with the Genius Bar. First, they told me that my phone didn't arrive yet. When I showed them the email they seemed confused and went in the back for about 10 minutes. When they came out, they took my phone to the back to replace it with the new one. After waiting for about 15 more minutes, they came out and told me they can't replace it since it looked like I had gotten my screen replaced before. While I think this is a weird rule, I get the policy so that's not why I'm mad, because yes I had gotten it replaced. I'm mad because why would they not have checked/asked/told me this the first time I was there? I live far away from this store and to make the trip twice for no reason was ridiculous. Why would they even order the new phone? It just seems like a waste of time for both the customer and the company. Don't tell me you can do something, go as far as to order the new part, and then not give it to me? The only advice the guy could give me was to go back to the place that replaced my screen and see if they saved the broken pieces of the screen, and bring the broken pieces back to the Apple store. Safe to say I will never be going back to this "Genius" bar.....
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