| rev:text
| - I would rate them a zero but that's not an option here so let me go ahead and rant. I booked a stay through Orbitz for one night Dec. 29-28, then a few days later wanted to extend the stay and used hoteltonight for Dec. 30-31.
Upon check-in, (8-9pm) I asked the supervisor, Gural Sihng, (sp?) if it would be possible to keep the same room for both nights and he said, "No, it's a totally different room." I then asked if we could stay on the same floor at least and he replied curtly, "No." He handed me the room keys and stared at me like he was Ebenezer Scrooge and I was begging him for spare change.
I asked him when I should check-out and check-in for the next day and he said, "You have to leave by noon but your next room won't be ready until 2pm." Then, the "why are you making me do my job stare" comes back on his face by which point I was too tired to argue and left for my room.
When I reached the elevator only one of the two key cards worked! I came back down stairs and waited 20' to get a replacement key card because the 1 attendant at the desk was busy and the supervisor was nowhere to be found.
The rooms are old and dingy. The carpet smells moldy and the couch gave me an awful rash. The beds aren't bad but the room is tightly packed with too much furniture like a garage sale of mismatched items. The room was nonsmoking and yet, the smell of cigarettes from the early 20's still haunt it.
The next day, I checked in at 3:30pm, well after the time the room was supposed to be ready and the attendant asked me to wait another half hour because the room isn't clean yet. I walked around the lobby searching for a place to sit down and ended up waiting in the bathroom because slot machines are for those who are playing and I wasn't about to grab a drink in the middle of the afternoon no matter where I am.
Half an hour past, and I came back to the desk extremely irate. I asked if there were any accommodations they could offer for my ordeal and here comes my favorite supervisor again. I told him that he had been rude to me the night before and that I had to wait well past my check in time promised both on the confirmation email and straight from his mouth and he responded, "I was rude to you? How was I rude? It's a busy time of season and everyone has to wait."
I told him about the attitude he presented the night before and the lateness of the room again and he quickly responds, "We can give you a fun book, it has $5 free play and coupons, and began to fill out my name on the voucher. He finishes writing throws it into my room key holder and for the third time throws me that "I wish I could freeload off my parents so I could stay in their basement and not work to earn my keep" look.
I decided then and there, NEVER to stay here again. I can't imagine the type of training involved for this person to have reached supervisor position but I'm sure it was lacking in every sense of the words "customer service." He was rude, careless, and didn't seem to value the fact that my bookings were paying his wage. I will not only choose other hotels for all future Vegas visits but I will make sure to convince any and all willing to listen to never stay here either. I will be like the tobacco lobbyists on Capitol Hill advocating avoidance of the El Cortez.
Not even if they offered me complimentary stays and a manservant to carry out my every whim for the rest of my days would I ever want to gaze upon the visage of that so-called supervisor again.
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