My hair is not hard to cut at all (at least in my opinion) but for whatever reason any other time I got it cut at places like Supercuts, Great Clips, EVEN Regis, it looked like s$%t! Never came out the way I wanted it to until I started coming here. I have been going to Rene for the past few months and she cuts great hair. Very personable, experienced and professional. The only reason for not giving 5 stars is because she's always so booked and it's hard to get an appt. They accept debit/credit but there's always a sign asking to pay in cash if possible.