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| - Cannot be trusted!
I have been going to this location on and off for the last few years and have had an up and down experience with Elements Massage. Tonight was a clincher for me though and I will not be returning.
The masseuse was excellent. She did a great job and is very good at what she does.
The girl at the front desk though, threw me for a big loop when she told me that the amount due was double what I was expecting to pay. I had just signed up to their wellness plan that auto-debits your account each month and gives you a rate of $59 per massage and had a Birthday month discount, so I was confused why my bill was over $110.
She explained that I had already had an introductory rate of $59 and that I couldn't get that rate again. I told her that I had just signed up to their monthly plan for the lower rate and she told me that that rate wasn't available to me until next month, mid July. I checked their website, looked at all the signs at their location and there is NOTHING that states that the rate would take over a month to activate.
I told her that if there was not notification somewhere listed on their website or brochures or at their location, that it should have at least been disclosed to me verbally at that time. I called to ask them about the plan and it was not mentioned. It was not mentioned to me when I arrived and told them that I would be signing up that night to the plan. It was not told to me when I signed the document. It was only disclosed to me after I had signed the paperwork.
I also feel very uncomfortable that, prior to signing up for this club, they had my credit card on file--something I never authorized for them to do. I had not previously signed up to their club and never gave them permission to keep my card number on file.
I will be contacting the manager of Elements Massage in the morning about this. It is poor communication on their part--if a rate is not offered until a month and a half later, then it needs to be fully disclosed on their website, in their contracts and made clear to their customers. Because it is not, it makes them appear shady. They were technically dishonest by not disclosing full information and that is not something that I will tolerate and it will be addressed.
In the meantime, I will be going to Massage Envy, because the location I've been to has proven themselves reputable time and time again. Elements cannot be trusted.
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