This was our first Escape Room experience. The staff were the best. My kids are a little claustrophobic, so at times they didn't want to play the game with us. Nicky & Vanessa kept my kids company and gave them games to play, while the rest of us completed the activity.
We took longer than the hour, but they were still very patient with us and helped us out whenever we got stuck. If anything, Nicky & Vanessa made our experience a superb one. My only critique is about the "cryptex" because the letters would always move. I think a better cryptex would be needed so that it would be easier to move on. Other than, we thoroughly enjoyed the experience and would definitely do it again.
Thanks Nicky, Vanessa and Captive Kids for making our first experience a memorable one.