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  • HASH HOUSE A- NO NO! This is not our first time here- the first time my husband and I went, we LOVED the food and the service. We couldn't get over the delicious Bacon! Bacon! Bacon! Appetizer and the Huge, yummy burgers! However, this time, we brought our kids with us as we were celebrating a special family event and the events of the evening (Service & food) absolutely tainted the rest of the night and the mood of our celebration! We ordered the yummy Bacon appetizer that we'd been telling the kids about and when it arrived- it was cold, floppy bacon covered in congealed grease! The smell alone was off putting and we were dumb founded! We sent it back and our nice waitress was horrified that the busboy, brought this "Unacceptable" product out! When she returned with it she told us that they put it on the grill - UH, not even my kids would eat it! Sent it back-and moved on with the meal- still trying to keep our smiling celebrating faces as others who arrived well after us- were getting their meals- (So, no appetizer, no meal) Finally, the food arrived, the kids food was delicious Pancake and bacon waffle (yay- that bacon DID taste good!) We had mentioned that my hubby and I were just splitting the burger because they are enormous - but it was brought out on a single plate (not a big deal, but the nights errors were starting to add up) the busboy brought us a plate and he just sort of flung it in my general direction-(still trying to be polite and smile) I ask for some mayo from our waitress- by the time our waitress came back to see if the busboy brought it - I had already finished my half! With all this happening, I was no longer happy, but the kids were happy so we were going with it- as we were wrapping up the we asked the waitress for a "to go" box for my daughter's pancake remains and we waited for 17 minutes for her to come back to our table and by time she returned, she had forgotten that we ever asked for it- (seriously, it was 15 feet from our table!) My mood ruined, feeling frustrated and incredibly disappointed in this experience- we get ready to pay, now, here's the thing- as parents of twins a night out a huge deal for us, so we pick our places carefully- I am very sad that this happened, but more needed to be done to recognize that we were the Murphy's LAW table. Although, thoroughly disappointed in the experience we still left a nice tip because we understand how the food service world is, however, I am so saddened that it had to be on a night that was so special and we left deflated. So, it seems that consistency was the issue- why was the first time so wonderful and this time terrible? I've no idea, but we will not return to find out! :(
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