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  • Dear Josh, In response to your response, I do not consider my review of my experience a RANT, as you referred to it. It is obvious from the tone of your words (some misspelled) that you are angry and misinformed. My choice to not be a customer is based on my treatment at your operation and nothing more, I have no agenda and am insulted that you would insinuate that I do. If you had 7 managers on duty that day...where were they? I saw 4 employees and nothing more, where to you hide your managers? Also, if employees are trained correctly, you would never need 7 managers at one time...EVER. The fact remains that I was lured in with false information, laughed at when I requested an item and then given excuses by you for all the so called "misunderstandings" and you continue to do so now. George would be ashamed! and believe me that I am sad that my experience was so terrible, but I just cannot waste my time and energy on establishments that don't meet my expectations. Phoenix is FULL of great restaurants, and many have been around longer than yours, and have been functioning without 7 managers on duty, rude employees and misinformation. Those are the restaurants I will frequent. Thank you again (I thanked you already) for your offer, but no thank you.
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