We have enjoyed their calzones, but recently had an unpleasant experience. We called in a to-go order, my wife arrived to pick it up. First they charged her $20 for a $12.50 order, then had to reverse the charge and re-charge the correct amount. Then she stood and watched as 3 employees milled around ignoring her order on the back counter when it was delivered from the kitchen. When the one employee that was working (and on the phone) finally got around to handing her the order, the box was covered in grease, and the employee was quite put-out upon being asked for re-boxing to something suitable to be put in the car.
That's 3 strikes on one simple calzone order that we've ordered in the past at least 5 times without problems. Management had better nip this in the bud, not sure we'll be back.