I called from another doctor's office almost next door to say I MIGHT be a few minutes late. I arrived on time but was told I had no appointment. It had been cancelled.
I now save my appointment print out and text message confirmations. Arrived for an appointment June 2017. They said I didn't have one. I had proof. I was seen by someone other than my regular medical person.
I have been diagnosed incorrectly and had to go to an emergency room.
I was given a lab order that only read x-ray. Not what type.
I went for a lab appointment. The lab order I requested 3 weeks in advance had not been sent to the diagnostic center office. Waiting for it to be faxed I missed the appointment time. I had to wait 1 1/2 hours for an opening.
I have found mistakes in my patient portal appointment summaries.
A girl checking me in yawning, looking out the vertical blinds and unable to read an OTC medication name.
During an appointment a doctor received a call on his cell. He left the examining room to take the call.
They began a program April, 2017 Chronic Care Management. I was to receive a call every month by a nurse. I had 2 calls in 10 months. They didn't follow up but did remember to charge my insurance ! I ended that program with them.