To clarify statements Scott made - I was prepared to edit my review expressing my appreciation for him calling to discuss the conversation I had with Dalinda and the refund. He stated he wanted to make things right and I could call his cell if we needed a plumber - a second chance as he wanted to run the business as his father had. 1. I never stated I overloaded the disposal. I DID state I started and had water running before I began to put a 4oz container of pasta in the disposal. I also stated I now know what should not go in a disposal. 2. Delinda was not simply telling me what I shouldn't do. She cut me off as I was speaking and talked down to me as she told me how abusive and negligent I was with my disposal. 3. Scott said he would refund the fee which I said wasn't necessary. 4. I also explained I had asked someone to call and let me know if the work previously done was covered by a warranty. Scott preceded to tell me Yelp only put bad reviews first if you did not advertise with them. I am guessing Scott wanted to avoid a complaint to the Better Business Bureau. I have no problem doing a good review if warranted.