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| - Ughh DIVE BAR.... I want to love you.. I love the atmosphere, the food, the drink selection, the happy hour specials.....everything except your service!!!! I send my clients here for a great menu variety and cozy décor and I think its an excellent place for a quick lunch, business lunch, date night, happy hour group, family dinner....really anything. But the service. At both locations.... something needs to change or I feel the newest location in South Side will do a complete nose dive.
I stopped in today because I really enjoy the food here. However, Ive stopped going to the Lawrenceville location after a few consistently poor experiences with the service. This is the first time I've dined in at the Wexford location. It was not busy although it was during the lunch hour with a lot of businesses around, maybe five other tables were occupied with parties of 2-4 people. We sat ourselves and were approached for our drink order. I noticed only one person was serving and also bartending. Our drinks came out, but the diet coke was flat - tasted like sugar water. The server walked past my dad and I a few more times even though our menus were closed, and finally took our order. I ordered the turkey gouda melt in a wrap and my dad ordered the Korean beef salad. Both were soooooo delicious.
We waited almost 25 minutes in a dead restaurant for our 1 salad and 1 turkey wrap to come out to our table. We ate quickly because at that point we'd been there for nearly 45 minutes and needed to get back to work. It took almost 10 more minutes for our check to get to our table and it sat there with the credit card for another 10 before I finally walked it up to the server/bartender washing glasses & watching the Pirates game on TV. I noticed the table that had arrived shortly after us still did not have their food.
The server was friendly and apologetic when he realized he hadn't collected our check, and I could understand if this place had consistently great service, but it seems to be a common factor. And that's a bummer because it really is a good little spot that I'd love to stop by more frequently during weekday lunchtime.
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