This is the worst company I have ever dealt with in my life. I have a major Air Con problem since June 19, we are on the 29 and they keep on not showing up, not fixing it and it is impossible to reach them on the phone. I left multiple messages to be called back over a week's period and they never returned my call. The technician finally showed up at the end of the afternoon when he was scheduled at 8:30 am. They are so bad, it is difficult to explain. I have wasted hours of my life trying to get things done, obliged to do so by my First American home warranty insurance. Do not do business in any way with this company if you do not want to go insanely angry.