I don't post often and usually delete after they are outdated. But I felt that my experiences at this place warranted writing a review. My first unpleasant experience was in November 2015 when I brought in at least 6 suits and several collar shirts. When I dropped it off I was quoted a price on a receipt. When I picked it up they charged me more and refused to honor the drop off receipt. Additionally they damaged my skirt and had to tailor it.
I was told that I would receive a coupon sometime soon to the email I provided as a new customer. Months go by and I don't receive anything. I just returned to Tides to see if I can get a coupon and pick up (very late) my skirt. First, they tried to charge me for the skirt that they damaged. Next, they indicated that my email was never saved so no coupons were sent. They also refused to give me any coupon discounts even though it's been months. This would have all been acceptable as its fair that I don't have a coupon. However, the customer service agent was not pleasant. Let's just say there are too many places in town for this.