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| - I have to agree with the people who gave this shop POOR reviews. I too have lived in Ahwatukee for 15+ years and have gone to this shop many times in the past. It seems they are getting worse and worse. I will never go back and I would encourage you to do the same. Although I have spent thousands of dollars at this shop on bikes and service, my recent experiences were TERRIBLE; both with the hip-hop, gangster looking "kid" up front "Dennis" and the owner who didn't want to "undermine" the incorrect information, bad attitude and poor customer service his novice front-man had been providing. I purchased a Specialized FSR from this shop over the years along with many other parts, accessories and services for all of my family's bikes (all Specialized). I had not gone back in a while because the service had been getting worse. But I figured it's 2013 and I'd give them another shot and try to support them.
Yesterday I called to get prices on some basic work - replace a wheel, replace a couple tubes, etc. Dennis asked me some questions and quoted me prices - very straight forward. I loaded up my gear, my kids and headed to the shop. Dennis (wearing his gangster hat, earrings and a bad attitude) looked and said "I quoted you the wrong parts",....he said it's going to be about $70 additional on top of what was only going to be about $70 anyway. I proposed that since they quoted me the wrong prices over the phone and I just hauled all my gear and my kids over there, that we split the difference or make some kind of proposal to make it right. I said I understand sometimes things get quoted wrong, but let's do the right thing, come to an arrangement we are both happy with and everything will be good. I made a couple proposals and to each he said no, he will only charge me full price of all the misquoted items. Some guy, apparently the owner, who never introduced himself to me or said he'd like to help, rather, he said he didn't want to undermine Dennis, started barking at me, saying "what, you never make a mistake? - you want me to do the work for free? - are we not allowed to make a mistake? you can take your business elsewhere". I said, really, you want to lose a long-term, loyal customer who has spent thousands of dollars in your shop because you quoted the wrong price and now you don't even want to try to come to an arrangement that will work for both of us? I realize you don't want to lose money, who would,...but I'm sure we can come to some arrangement since you quoted me the wrong prices after I gave you all the information you asked for. He was not interested, kept his negative, poor service attitude and went back into the shop to work on a bike part. I was shocked. My little boys were shocked! As we drove toward Curbside Cyclery and Javelina Cycles (trustworthy shops) to get the work done, my boys both said they could not believe how unreasonable they were at South Mountain Cycles and how impressed they were with me for talking nicely and trying to get it worked out into a win/win solution when the guys at SMC were such "jerks". Pretty insightful for 13 and 11 year old boys (who also will never take their business to SMC as they grow up).
***** I would recommend you AVOID SMC BIKE SHOP ***** The owner and his staff CLEARLY don't care about customer service, quality workmanship or doing the right thing (and reading the other reviews, I'm not the only one who has had the same experience - sure, you can buy a bike from them, they'll be happy to take your money for a sale,....but don't expect to be treated well regarding service or parts from there after). I'd guess the positive reviews are written by their friends or employees. There are several other shops here in Ahwatukee that are honest and quality. Let's show SMC that we won't accept being treated poorly. Let's take our business elsewhere and support shops that support our community and treat us with the respect we have shown them all these years that is obviously not reciprocated. Check out all the negative Google reviews on this place.
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