Disclaimer: The review is strictly on the customer service and not the quality of the food (didn't get a chance to dine at the restaurant).
Having been to many other Sunset Grill restaurants in Toronto, I was extremely disappointed with the Ajax location. My friend and i decided to drop by after working out at Goodlife around noon. When we got in the restaurant there were, 2 different parties waiting for a table. The restaurant was pretty much empty with the exception of 5 tables (a total of 15 guests max). We noticed that many of the empty tables had not been cleared. The wait staff walked by the waiting us, the waiting guests, several times and did not acknowledge our presence. While waiting, a couple came in and proceeded to seat themselves. In passing they told us that they were the owners. After hearing that, we were pretty sure we would be seated right away but instead the wait staff proceeded to clearing a table for the owners to sit. After waiting for another 5-10 minutes, it was evident that the wait staff had no intention of clearing the tables to seat us so we left, and so did the other waiting guests. Needless to say we will not be returning to this location. The staff at this location require a lot of customer service skills, perhaps from Sunset Grill headquarters.
We ended up going to That 50's Diner in Pickering and it was friendly and delicious!