This is an AMAZING insurance company! I am so pleased with them and highly recommend. I purchased insurance for my cat, Max a couple months ago. Max went to the vet today and as it turns out had to be put down. I e-mailed them about noon, using their Contact form on their website. I said that Max had feline leukemia and was going to get euthanized. A representative e-mailed me back within an hour or so. She was so supportive and nice. She cancelled Max's policy and issued me a refund. It was all done in the same day. I have nothing but good things to say about this company. I will definitely use them again in the future!