| rev:text
| - I have flown on US Airways for years. Mainly because Phoenix is their hub and I got some decent deals flying from there. I have dealt with years of lost bags, missing frequent flyer miles, change of time for flights, website down, etc., etc...as the list goes on and on. However, my last flights from Oakland to Phoenix was the cake topper.
I originally booked a flight leaving Oakland to Phoenix, round trip. I found out I had to be in Phoenix earlier, so I phoned US Airways and the reservation agent said if she did the change, it would be $150 or I could book a one way ticket to Phoenix on online for $110. So, I choose to book it online myself. I took this flight and arrived in Phoenix. Essentially, I paid for three legs and only using two flights.
As I am preparing to leave Phoenix, I received an email to check in for my flight, but the website was down so I could not check in. I went to the koisk to get my boarding pass and it said it could not find my flight. I went to the ticketing counter and first talked with MJ. She said she my flight was cancelled because I did not take the first leg of the trip and that I had to pay for a new ticket. I asked to speak with a supervisor. The supervisor was Steve P. and right away was terribly rude and unaccommodating. I was not allowed to even tell him the story of what occurred, and he told me I "broke my contract with US Airways". I asked him where in "the contract" does it say what constitutes a cancelled flight and where he feels I broke the contract. He went back and printed up a few pages of the policy and highlights the "non-refundable tickets" clause. I explained I called the reservation line and said I am paying for three legs but taking two. Additionally, I never cancelled my flight. Steve also highlighted 4.3 "Failure to Use Flight Coupons". I explained, again, I called the reservation line and added a third flight to ensure I was getting to and from Phoenix at the appropriate times. He essentially told me I was lying because there were no "field notes" in my reservation. I also reminded him I received a check-in reminder email and I attempted to log in, but the website was down. On multiple attempts, I made the effort to confirm my flights. Finally, Steve's supervisor, Elizabeth, showed up and within minutes I am on the flight back to Oakland June 20th. At this point, it is 7:30pm and the flight leaves at 8pm. I rush through security and am the last person to board the flight.
Now, I look online and do not have miles for the flights I paid for.
The experience was absolutely horrific. I dealt with Steve P., who by far was one of the nastiest employee I have ever encountered. I am missing miles for flights I paid for. And the added stress of negotiating to get on to a flight I already paid for. I have had to change flights before, giving US Airways extra money to accommodate time commitments, but I have never been treated like this. I paid for three legs and used two - where does US Airways lose in this situation? I refuse to be treated like someone who doesn't fly often on their airline. I should not have to negotiate my flights I pay for.
I plan on cashing out my miles and taking my business elsewhere.
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