I expected it to be packed with a long wait, but was pleasantly surprised to be seated immediately. The staff was very nice and friendly. The restaurant was clean, well lit, and spaced comfortably (I walk with a cane and had no problems navigating through the dining room) for me. I haven't been here before, but my wife has been to one in Chicago so we knew what to expect as far as the wait for the pizza. You should expect at least 45 minutes for the pizza from the time you place your order.
We tried the appetizer sampler while we waited and it was fantastic. When we finally got our pizza it was exactly what we ordered and it was delicious. We got Chicago style deep dish "meat and more". There were two of us so we got the small pie and still had 2 pieces to take home.