My windshield was damaged while driving home from work on the 17 by a huge ass rock that was kicked up by the semi-truck in front of me. When I made it home, I inspected the new damage. I knew it would be a matter of time before the cracks spread. Lo and behold, it did spread overnight. There was no way it could be repaired and my hubby and I tried to file a claim with our insurance company to get it replaced.
After speaking with the insurance company, we found out that we would have to pay out of pocket to replace it (currently in the works to review current coverage and possibly switching companies. Disappointed.). They did recommend Safelite as their first choice and gave us tips on what to say and ask to receive some discounts for the repair.
I was initially concerned about the quality of work that I will be receiving after checking out the reviews for this location. I was initially shopping around when my hubby booked an appointment with Safelite for today and instead of cancelling the appointment, I went ahead to get it done so I wouldn't have to drive around with this huge crack impairing my line of sight for any more time than I needed to. During the initial shopping around, I found that the price they charged were in line with what others charged for my particular situation. At least that put my mind at ease that I wasn't getting ripped off.
This location is conveniently located a short distance from the 101 and has a TV and coffee/water if you choose to wait for the repair and they have ample restaurants and stores within walking distance if you choose to kill time elsewhere. I was lucky enough to live close to here and have my hubby drive me back home to wait.
Aside from the small hiccup at check-in, I found the overall experience to be great and would recommend this place.
Tips: Ask your insurance company if they have a code or something you can tell Safelite to receive some discount if you have to pay out of pocket like me. I'm a Progressive customer and I told Safelite that I was a customer of theirs and asked for a "cash quote" for my small discount.
And absolutely follow the instructions of the tech! I wish I had gotten my tech's name but he seemed to genuinely care about my happiness of the job and made sure I understood what needed to be done in order to have the best results.
You may experience faster service if you can visit one of their physical locations. We initially chose their mobile service but on top of a service fee they charge for this, it also had a longer wait time. The next available appointment was 2 days after we first made the call to set up the appointment and they have this 5 to 6 hour window they can come by in. This ended up not being convenient for me and I chose to visit this location the very next day.