***update*** after submitting payment in full and sending a last scathing email to the contractor i was working with, I received a call from the new general manager. He mentioned that the representative I was working with is no longer with the company (based on other complaints from clients) and that he is trying to change the experience/reputation for clients dealing with this company. I was offered some financial compensation which i do appreciate. I am providing an update to recognize the fact that the company has recognized their flaws and are attempting to improve the perception of their company. It doesn't take away obviously my initial experience but i can appreciate trying to make things right.
Original review:
My experience with this company and representative has been nothing short of extremely underwhelming. For four months I have been trying to get my kitchen back in working order. I've been working with the rep sending pics of what I liked, driving across town to look at cabinets, and accommodating these people to come in and measure my kitchen. To make it clear-I wanted customizations for a farmhouse sink and Beverage/wine cooler. To make a long story short: I receive an email from the representative saying-and I quote: "At this point, I am beyond my comfort level, and to be honest, I don't know if you'd be getting a good price, or if I'm even going to make money. There is so much to this that needs to be considered and I don't quite have the experience or time to undergo a custom project." I believe that the non experience is an excuse for the company wanting to move on to bigger and better things. Either way this should have been communicated well in advance of four months down the road. My issue is not that you can't/won't do the work it's that you didn't tell me until months into the project. I would not recommend this company for any remodeling work and as the representative email stated : they only do replacements of the exact kitchen cabinet model. I can't speak to an experience with them for those projects but for anything else extra, I'd say stay away.