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| - My boyfriend and I visit this location frequently, mainly because we live in the North Hills and it is close. If it is a Friday night after a long week, we enjoy coming to this location due to proximity and the intimate setting. Tonight will be the last visit we make to the North Hills Mad Mex. Upon arrival, I knew there would be a wait so we were seated within about 25 minutes, as quoted: a good start! Upon seating, we ordered our drinks, and ordered our meals at the same time. Lucky for the server, after I ordered, my boyfriend asked to have the exact same thing. After sipping our libations for maybe 10 minutes or so, my order came out and was sat in front of me. After sitting, awaiting Joe's order, for another 5 minutes or so, I hailed our server and asked where the other order was. She went to check, and came back to report she hadn't recorded both orders as "2" of the same in the POS system. Okay, no biggie right! She went to put in the order for him and we waited maybe another 5-10 minutes and the table behind us (Seated after us) was delivered an identical order to his. At this point, I'm still sitting with my plate in front of me, like a gentleman, awaiting his entree. I couldn't bear to even mention to him that I pondered that could actually be HIS meal that was given to the other table. The server stopped back and told us she kept stopping at the kitchen to babysit the on-the-fly order that she put in for Joe. At this point i'm starving so I start to eat, my food is now lukewarm. Another 5 minutes or so and his meal came out; she offered half-off the meal. Half off? For our wait, my lukewarm wing wrap, and his uber-delayed dinner? Okay, minor insult. Either comp the meal or don't mention it at all. I immediately asked for it to-go and she brought boxes and a bag; he boxed the meal himself. So you brought it and won't even put it in the to-go containers? I can't even. We will not be back. There are a handful of Mad Mex in Pittsburgh that I love to frequent, however this will have to be off-the-list for a long time. Being forced to pay any amount for a meal that was not enjoyed by a couple together, as was intended, after a long week at work is just abhorrent. We might as well have gone to Burgatory and got in-line on the No Wait app before we left our house; that may have solved the entire debacle. What a shame.
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