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  • I was invited out to this place a few weeks ago with my friends who raved about this place. After a super enjoyable evening and bomb seafood, I was convinced that this place would be the seafood contender for AZ, compared to San Diego!! Our server was on point, the food came out as desired and I was so excited about the next time I could visit!! Until today.. My fiance and I randomly went around 2pm today and there was hardly anyone there!! Got seated quickly by the host, and was asked about drinks and if we knew the run down of the menu. We said yes and the server left. After a few, I was asking about the 'fresh squeezed ipa', she didnt seem to have much knowledge about it and never offered a sample. So I just ordered it anyways. We ordered our food ( Brisket sandwich w fries and #1 of King crab legs with a potato, trifeta #1) and was given water and a set of tools to crack the legs. The server was surprised that I brought my own as the last time, they didnt have enough for the whole restaraunt the last time..(??) So my fiance gets his sandwich like super quick and the runner runs off and its not his order. He tries to stop her and he ends up going to the bar to explain to her that this is the wrong order and why are we getting it before my boil? Next thing that shows up is my crab legs and THEN!! I get my IPA... I respectfully wait for my fiance's food to arrive and its cold... Super fatty (I like fat), coleslaw on the sammich when he asked for it on the side and there's no utensils to eat coleslaw... By this time, I have been trying to get our server's attention for 'melted butter' as I battle my crab legs. By the time I get it, we have not been asked how our food was, if we needed anything or to refill our waters. This was not butter.. it resembled the kind you put on popcorn. My $28.50 crab legs are swimming in oil and they have no taste. I pull off my bib and wait for her to come around.. 10 minutes go by and her 2 tables left, still no inquirey about our food. As she's cleaning the 2 tables around us, I stand up and ask her for a manager. The manager never introduces himself and almost walks by us. We tell him whats wrong, like our food coming out at seperate times, no utnesils to eat coleslaw, potato etc. and he seemed surprised but decides to comp our meal. My fiance and I have worked as servers in various places and realize that not everyone will have the training or knowledge but this was ridiculous!! Every aspect of this place (during the day) was pretty damb sad for the price and servers who were standing around talking with each other and ignoring their tables!! Also after we talked to the no name manager, the booth next to us had a huge spill and there was no one around even caring about it. It really sucks because I was so impressed the first time that I didnt mind laying down some serious cash for this place. Lesson learned.. This place needs some serious training if they want repeat customers..
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