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  • The sale went just fine. The salesmen were good, price was fair. The delivery was terrible. Was told between 300pm - 345pm, left work early, and here we are rolling up to 900pm and they are still in route. Not acceptable. Making it worse, this delivery is for a toddlers first bed, we tore down his crib and set up the new frame, just awaiting the mattress. It's already an hour past his bedtime and now we have to fight crankiness and a jacked up schedule for the little ones (it set back our second toddler, too... those that have little ones know what I'm talking about). A little late, no problem, crap happens. Moderately late, whatever, an inconvenience. Five hours plus past the promised delivery time? I took off early for this? I could have had 4 hours overtime, instead it cost me money to sit here and wait while trying to calm down tiny ones, not being able to run out, just being cemented here. We have three more mattress purchases to make within the next 18 months, based solely on poor delivery (not sales), we will be looking elsewhere. 2k-3k can go to a company that cares after a sale is made as well as before. Update: there was a call after 8 saying they'd be here in a half hour. They never showed up. Short a bed for the night, household will be a mess tomorrow with me getting up at 5 am. Even worse, can't get ahold of anybody now. After hours. No answer. No callback. No notice. Zero consideration. I'm sure I will get the "miscommunication" excuse tomorrow. Terrible customer service by the company. I will never, ever use this company again. Why can't I choose zero stars??? Don't force me to give one when they don't deserve one. Update #2: 10 am next day, they still haven't bothered to deliver or even make a phone call.
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