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  • Horrible sales person today. Let me start off by saying I can't even remember last time I've placed a complaint about anyone, but this guy really upset me today. I went in to Las Vegas Cyclery to exchange a bike helmet I received from my mother-in-law for Christmas. I had the gift receipt with the unused helmet in its box. I told the salesman that I didn't like the color and wanted to take a look at the other helmets they had for an exchange. I looked and didn't see anything that I liked, so I asked the salesman if I could look around the store for something that might catch my eye. After walking around I didn't really see anything I needed. I've purchased products here in the past as well as get my bike tuneup here. I asked if I could receive an in store credit. I was told no by the salesman.He told me they don't give in store credits. He said I bought the helmet too long ago. The helmet was purchased as a Christmas present on 12-20-13. It is still on display with their other helmets. At this point I felt he was giving me the run around, so I asked for the manager. He then told me he didn't know where he was. I informed him I would be willing to wait for the manager. I waited for 10 minutes and still nothing! Another employee jumped in and said they could put it back on my mother-in-law's credit card. I called her and she had to drive down to Las Vegas Cyclery to put it back on her card. When she got to the store she said that the salesman that was giving me problems was the one who sold her the helmet on December 20th and he told her I could bring it back with no problems. I don't know if they get commission based on what they sell and maybe he didn't want it charged back to him or what. I'm just disappointed in the lack of integrity and professionalism this guy had. Note to the owners of Las Vegas Cyclery, I guarantee this isn't the first time he's done this to a customer. He doesn't have you or your customer's best interest at heart. People like him can ruin your business. He is the first and last impression customers have of your business. Please be careful when you purchase products from Las Vegas Cyclery!
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