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  • Long time member and had nothing but good to say about them, until my husband lost his job in 2011, six months after buying a new house. We tried to be proactive and free up cash by refinancing his Truwest auto loan. They refinanced, but it ended up only saving us $50 a month and they cut our credit card limit by eighty-five percent. I understand that they were worried that we would live on credit, but we didn't, we lived on the savings account we had in their bank. As with a lot of people we were under water in our Truwest mortgage and we spoke to them several times about modifying our loan. They refused saying that we could not afford the loan. We know we can't afford the loan, that's why we are trying to modify it. Finally we ran out of money and like everyone else went into foreclosure. Truwest bought the house at the first auction. We had another loan with Truwest and a year later when we refinanced, Truwest closed our saving/checking account referencing the foreclosure. I know they need to look out for all their customers, but they really proved that in good times they are your best friends but not so much when times get tough.
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