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| - Every year I come to the Concourse for a convention during Memorial Day Weekend. Every year I go home happy and contented. This is one of the best hotels I've ever stayed in. I look forward to going back all year long. Their staff is incredibly nice and well-trained, the rooms are lovely and clean and comfortable, the restaurants are pretty good but the hotel is so near lots of amazing outside restaurants that you have plenty of choice, and they have free Internet.
If you have the budget for it, book a room on the Governor's Level. You won't be disappointed. Not only do you get a slightly higher level of service, you get access to the Governor's Lounge where they serve free continental breakfast, snacks and cookies throughout the day, appetizers in the evenings, and really nice baked goods for desert. Plus, they have a free bar which is actually free, no strings attached. And the bartender is such a wonderful guy. he deserves all the tips we give him and more.
As I said, the hotel is right near lots of great restaurants as well as Madison's new museum. You're blocks away from the capital building and some book stores and the University. The hotel provides a shuttle from the airport, so if you don't need to go anywhere specific in town, you don't need to rent a car. If you're there on a Saturday, go tot he farmer's market around the capitol. It's really amazing.
I have nothing bad to say about this hotel. There have been a very few times when I've had problems and the staff fixed each one quickly, apologized profusely, and were incredibly polite and pleasant to me the whole time. Whoever trains these people in customer service should get a medal and a raise, because the staff here has it down to a T.
Highly recommended.
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