| rev:text
| - My husband and I rented a 'bounce house' from AZ Bounce Pro for our wedding.
I called several weeks in advance to ask about set-up, cost, etc. to confirm that they would be able to fit our needs. The woman that I spoke with was helpful, and answered my long list of questions with plenty of assurances. I was told that the company normally arrives several hours early to set up, and needs to tear down by about 10pm. I told her that I needed the rental for a wedding, and asked for a specific time slot to set up (with a window of about an hour and a half-I was told that set up takes only about 20 minutes). I was assured that this was more than fine. We were thrilled. I put down a deposit and confirmed the set up schedule, as this was absolutely crucial to the timing of the wedding. Again, I was assured that this was not a problem. We were told that we would receive a call to confirm everything the day before the event.
I didn't receive a call the day before, but I did receive an email conformation.
The day of the wedding, I arrived at our venue several hours early to check on the set up/seating. As I pulled up, I noticed the large, noisy bounce house in the middle of the grass at our venue! I was pretty horrified. Admittedly, my fiancee and/or the lady in charge of our venue let them set up-they told him that they had another event to set up in Mesa (our venue was in central Phoenix). When I called them, they said that their scheduled set up was several hours prior to the agreed upon time-whomever had filled out the paperwork for them (the woman I had spoken with earlier) had filled it out totally incorrectly. I was pretty pissed, to say the least, and they were very apologetic.
Luckily my fiancee figured that since our guests would be standing for our very brief ceremony, the bounce house could stay, and our sound engineer worked around the unscheduled noise.
The bounce house itself was great, and our guests had no idea how narrowly we averted catastrophe.
The people that came to tear-down arrived over an hour after their scheduled time. Again, luckily for them, we were still there helping to clean up the venue and remove our decorations.
I really wanted to be able to leave a five star review, as initially they were more than happy to accommodate us. Luckily, we were flexible enough to figure out a way to salvage our event and move things around day of. Had we not been, I don't know how things would have turned out. Had they not been able to accommodate us, I would have been much happier knowing that in the first place and going with a different company. I'm still pretty upset that our order was processed apparently incorrectly. I will probably not be a return customer, which is really a shame, as their prices are competitive and the bounce house itself was great. I truly hope that they address the kinks in their customer service/ordering to avert any future mishaps.
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