UPDATE: Emailed vendor and got a prompt reply with the missing quote, and the front office staff will be looking into making sure that quotes sent via email actually get there. I'm sure they can resolve that issue and their reviews otherwise are exceptional so I'd assume my experience was out of the ordinary.
Victor came over to assess the damage from the wind storm we encountered early March, 2017. He was very professional, well spoken, and took many pictures to support his repair estimate which I was assured would be coming via email by the end of the week. Unfortunately, I never heard from him or the company again.
A week later my insurance adjuster came over with an employee from another company to assess the damage. He performed his review, gave me an on-the-spot price for repairs, and the job was done 3 days later.
Still haven't heard from Desert Valley. Gave them two stars just because Victor was so professional in his appearance and conduct. If not for him I'd have given then ZERO stars.