I give them stars for having cute clothes in good condition for cheap. Some of the staff are very nice. I recommend this place to friends looking for 2nd hand baby clothes. The gear seems a bit overpriced but it's all in good condition.
Selling here is another story. It's incredibly difficult to get your stuff to the buying area, and there is nowhere to put anything so there are piles of stuff everywhere. You find a space where hopefully no one will trip over your items and they won't end up in someone else's pile. Then you wait. Today it was over an hour and a half before they gave me an offer. Others came in after me and were seen and given an offer within 20 minutes. Not sure if they are really that disorganized or just forgot me. If you're lucky they'll take a few things. If not you just wasted your afternoon to be offered $5. Which, let's be honest, you end up spending and more when you've been walking around the store while you wait. You can leave your items there, but you have to sign off that you will accept whatever they offer you. No thanks. Bringing your kids with you is not a good idea, there is a very small play area but the rest of the store is full of things they can't touch. Navigating an infant seat or stroller through the store is close to impossible. After today, I won't be selling here again until they come up with a more organized process.