Love love love their jams! There isn't one that I have tried that I didn't like. I even got them as part of a Xmas package for my family. My favorite was the blush Apple jelly, it was sweet but subtle at the same time. I wish I had gotten another bottle while it was in stock but now I'm hoping they bring it back at some point. I've tried plum/Earl grey, strawberry chocolate. I am currently working on my bottle of banana bourbon (2nd fave to eat with cream cheese and scones). I've used the nectarine thyme and the blackberry violet as part of cheese boards with brie, it also tasted good with a smoked Gouda and prosciutto.
The scones are also really good. They aren't very sweet which makes them perfect for the jams. I usually buy 6 and heat them in the toaster oven throughout the week which makes it soft and flakey again. I haven't tried the frozen ones but they have a package of 6 scones and a bottle of jam which is always my excuse to try a new flavor. The package is a bit pricey but it works on average with other places considering it includes a jam. Each scone is big enough to share if I really wanted to... But I never want to.
The staff is always very friendly and often I've called and asked to preorder scones on the same day, once even an hour notice on a busy Saturday afternoon...and they were so accommodating! I'd like to do their tea service but I must admit, there is something special about enjoying a katb scone and jam on a sunny morning in bed =)