Great little book shop. I have been waiting for a book to come in for about 6 months now. I really never thought they would call if they got it in, I believe they use a paper/pen tracking system. But to my surprise I received a call today that the book was in. I went down to pick it up they had it ready for me right away. I was also looking for another book which an employee offered to run by their warehouse and pick it up on her lunch break if I could wait or stop back later. Some of their prices are a little high but the customer service is worth the extra dollars.