Lee Hoffman has been my service representative for many years. He is a consummate professional - knowledgeable, responsive and truly cares about his customers. I hope Jaguar North Scottsdale recognizes what a strong asset he is in providing the overall excellent Jaguar customer experience. I also want to compliment the "loaner car" desk. It was quick, efficient and the women working the desk were very nice. Every person I came into contact with was friendly and eager to help. It was an excellent service experience.