Very conveniently located in the Downtown of Montreal, the train station is easy to locate. My 2nd visit to the station for Amtrak departure while my 1st was with VIA Rail Canada.
I liked the roomy hall where there are plenty of bakeries like Premiere Moison, coffee kiosks like Tim Horton's, sandwich chain like subway, fast food outlet like McDonald and a food hall. No one goes hungry prior to their train rides.
The staff at Amtrak/VIA Rail Canada customer service counter has been very helpful and approachable when I asked if my print out boarding pass is good to go since its a reserved seat but free seating. The service is unhurried and pleasant.
The hall is very clean and well organized with huge LCD screen right smack in the middle of the hall displaying the train information bright and clear. Plenty of seats around.
I prefer the train platform at Gare Centrale Station. I have been having trouble carrying my luggage up the short staircase to the train but this is the only one I have seen so far that has a level ground that connects to the train (there's no step between the platform & the train entrance) . If u have a wheeled luggage, life is so much easier where u just pull it all the way to the cabin, no carrying is needed for ladies (the staff seldom help, gee) I love such a structure! I have used at least 4 different VIA Rail Canada stations and this is the most hassle free and carry-on friendly station. Perfect!