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  • This place personifies good customer service! This particular TC Eggington's on Alma School Road is very good. Occasionally I will visit for breakfast - sometimes with my wife and the food and service has always been excellent. I particularly appreciate their willingness to accommodate our dietary requirements. Never have they failed to be attentive and helpful, friendly and seat their customers quickly. I wanted to write this review because just recently there was a mistake made in our order. It was Black Friday and they were I think, a bit understaffed and busier than expected - which I believe contributed to the error. The food for my wife and I was taking an unusually long time to get out to us and when it did - both our plates of food was stone cold. Yes, really! Cold eggs, yuck! Someone dropped the ball and forgot our order. Anyway, we immediately told the next server we saw that the food was unacceptable because it was cold. We were not mad... just disappointed. They seemed skeptical but remained polite and professional and apologetic. They took our plates and said they would take care of it. A minute or two later the Manager comes to our table and is falling all over himself apologizing for the screw-up and wait... admitting the food was indeed very cold and he was going to have all the food remade (not just heated) and was rushing it for us. We did not want any discount but he insisted on discounting the order by half! The food came shortly and was absolutely delicious as is the norm in this place. The only reason for not giving it five stars is because they do not accept AARP discounts. My whole point in telling this story is that mistakes happen.... but it is how it is handled afterward that very often reveals the true character of a person and/or establishment. We were more surprised than annoyed precisely because it was so unusual. Their efforts to make everything right is so commendable - especially in our culture today where professionalism is claimed but seldom delivered. I ask that you give these folks at TC Eggington's at Alma School Rd a try. You will have a delicious meal served with a smile every time.
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