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  • This company is ridiculously unprofessional. I purchased 5 groupons and tried to schedule the tour as soon as I could for a group of us that were in town for the RnR Marathon. The woman that answered the phone said they were booked when I wanted to schedule but they were "deciding whether to offer another tour" and they would let me know. She took my name and number and I never heard from her. A week later exactly the same thing. She asked for my name and number again as if they had no list and were just taking down all these names and numbers, knowing they could not possibly offer that many tours. I called on the Thursday before we were going to be in town and she took my name again! The next day I called and they had blocked their toll free line from accepting calls from San Diego (or anywhere else as far as I know) I understand they can't accommodate everyone. I understand they were booked. All they had to say was "We are booked, sorry" and I could have made other plans rather than being strung along by them. I had even asked them before I purchased if they weren't able to schedule the tour when we were in town could I get a refund and they did not answer the question. Given the way I was treated, I have to question if they are just a scam and only schedule the groupon tours when they are not booked up. There is just no other reason for treating a potential customer this way.
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