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  • SLOWEST FRONT DESK EMPLOYEES EVER! This hotel has a loooooooong front desk area with over a dozen stations but they only have 2-3 employees working at any given time. Even if there are only 2 people in front of you in line, it will take 15 minutes to get to the front. It's so annoying. CHEAP KEY CARDS THAT GET DEMAGNETIZED EVERY DAY The elevator is super-slow. It seemed like every time I finally went up the elevator to my room, my key was demagnetized and I had to go back down to reception to get it fixed. And since I already explained how slow the employees are, you can imagine what a big hassle that was. LOW WATER PRESSURE The rainfall shower-head is nice but there's not enough water pressure. It reminded me of hotels in China. TERRIBLE SHAMPOO BOTTLE DESIGN I know, this is a minor complaint. The shampoo, conditioner, shower gel, and lotion come in a tall skinny plastic bottle with a tops that "click" into place. I couldn't even open the conditioner so my hair went unconditioned for two days (gasp!). I was able to get the lotion bottle open but when I put it down on the counter without the top, lotion splattered everywhere. It looked disgusting. PHONE CALLS COST $13.55 EACH My friend has AT&T, which has no signal inside the hotel. We were meeting up with another friend (also a paying customer of the hotel) and we had to call him using the land line. It cost $13.55 PER CALL and she made 2 calls, each lasting about 60 seconds. When we checked out, the girl at the front desk said that "someone told you the cost of the calls when you checked in." Um, NO! I checked in and no one said anything to me. NO ROOMS WITH 2 BEDS I was staying in a room with my friend (another girl) and it would've been convenient to have a room with 2 beds. But nope, all rooms at PH Towers have 1 bed and 1 pullout couch. With the pullout couch open, I could barely walk around the tiny room. ROOMS UNPREPARED Since we were utilizing the pullout couch, we needed sheets for the couch. Housekeeping said that it should've been in our closet but there were no sheets to be found. When I wanted to watch TV, I realized that the room didn't have a remote. I had accidentally left my toothbrush at home and I asked them to bring a toothbrush but apparently, the hotel doesn't have toothbrushes?!?! I know, I complain a lot. But the good thing to say is that my friend bid on Priceline and got the room for $100 per night.
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