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| - I'm giving 2 stars because the food was good (when we finally got it) I have been here several times with my guy and his family since they live in Henderson and you can't really screw up a chain. You CAN however, screw up on service and while we have had good/ok/poor service before - this last Sunday took the cake. We (my guy/parents/myself making 4) we came in for lunch together and it was before the 'lunch rush' because there wasn't a wait to sit at a table like we are used to. We get situated with the usual 'the server will be with you shortly' nearly 15 minutes goes by and the girl behind the bar comes out to take our drink order after catching eye contact with us a few times during that period. I'm a bartender myself and I also sometimes have to wait tables so I know how that goes- I assumed she didn't know we were her table so that was the delay. She takes our order for drinks and nearly 15 mins pass, just two sodas a beer and a water. Nothing fancy. We weren't in any rush as we were enjoying catching up with one another and watching the game. We all know what we want by this time because it's been a half hour since we first arrived- she starts with my order and stammers over it and I have to correct her. Now, myself being a server- this is when I would've grabbed a pen and notepad- I have a great memory and don't write anything down ever- BUT if you are struggling with the first order which is simply a burger with no pickles w fries, better go grab that pen! She takes the rest of our orders (along with saying she will be back with refills) and we literally take a bet on our food being screwed up amongst ourselves. We continue our conversation and 30+ minutes later our food comes out still no refills- we flag a different server down to get refills. Our food came out after two groups who were sat after us get their food. It was burgers all the way around nothing too time consuming, thought it was odd that we were served last but we let that slide-except one of our orders is completely wrong. We try to get the attention of our server who's chatting with a customer behind the bar (she was only 12 feet from us) and one of the managers came over instead. We tell him the issue with one of our orders being completely wrong- it was a cowboy burger with no cheese that was ordered but we were delivered a mushroom Swiss. When he asks the server/bartender she says no, they ordered a mushroom swiss! When my guy's mom corrects her and says 'No, it was a cowboy burger with no cheese' she looks at the guy she's been chatting up with and says 'oh, I'm sorry.. they ordered a mushroom swiss and I guess it was still in my head' This is when that pen comes in handy! The manager says he will get it fixed asap, by then everyone's hungry because we have been there an hour now and everyone felt bad about eating in front of one of our party. Her burger came out pretty quick which made us wonder why they all took so long originally. We line up our empty glasses on the edge of our table because our server is still too busy chatting with the guy sitting at the bar. It takes me f.o.r.e.v.e.r. to even drink half a glass of anything so for my glass to be empty, you know it's been quite some time! I usually never even need a single refill. A different server asks if we need refills as she walks by and we tell her that would be most appreciated. Our server just glares at us, then goes back to her conversation. About five minutes after we get the refills from the kind server who had a completely different section, our server brings us refills (when our glasses are practically still full) and it's the wrong drinks anyway. She doesn't say a word and just goes back to talking to the guest at the bar. We are all fed up with her at this point, we now have 8 full glasses of drinks (three being wrong) on our table. I catch her name on her name tag- it's Shauna or a similar spelling. This review is getting extremely long, but she never came to check on us, we didn't need any refills at that point with 8 glasses now for 4 people and I hardly drink anything ever. She never asked us if we needed anything else, or when I clearly needed a box. I waved to her, she saw me and turned her back then pretended to dry glassware that was already dry. I walked over to the kitchen to where I knew the boxes were and asked the same server who got us the refills if she could please grab me a box. She went to the back and I could hear her talking to the manager and she brought me the box a few moments later. I thanked her and proceeded to pack my food up. We waited an additional 20 minutes for the check, I even motioned to our server about needing the check, she nodded but never brought it. I had planned to pay in cash, but instead used my card because it has the option of paying at the table. I wanted to leave no tip at all and I'm always a great tipper!! (25% or more) I left $1 per per person. Shauna or however you spell it, is in the wrong profession.
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